It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. Overall the software does what its intended to do. This included automatic notifications when tools were due for calibration, when tools ship to and from our Service Center and the ability for Technicians to view, receive and ship Service tools from the ServiceMax mobile application. I was able to build custom objects in Salesforce and then leverage ServiceMax to create the functionality that allows our Service Center to easily manage the Tool Calibration process and improve regulatory compliance. Before, this tracking was done manually via a spreadsheet and audits on this process were poor. These Tools require calibration on a specific intervals and using a tool outside of its calibration expiration is a a regulatory concern. Recently we had the need for tracking specific tools used by our Technicians. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. I think ServiceMax was a good choice for us.
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